Holiday Shipping Guidelines
This holiday season is expected to be busier than ever for shipping companies. All major carriers have been experiencing unprecedented volume and delays. Carrier delays that occur are outside our control - once your package is dropped with the carrier, it is out of our hands as to when it is delivered. Order shipment dates are always guidelines, not guarantees. Over the next few weeks we’re anticipating longer shipping times and tracking delays.
We recommend ordering early for any of your holiday deadlines!
After orders have been placed, package scans from our carriers may also be delayed. As a result, orders may not show tracking for a few days – even when your order is already on the way. Please allow extra time for tracking updates and final delivery.
In rare cases, you may not have tracking visibility – orders may arrive before tracking becomes available.
We appreciate your patience during this time.
Order Processing Time
We make your chocolate by hand, to order. You will truly be receiving the freshest chocolate around! Orders typically ship within 2-7 days, but may take up to 10 days to ship during the holidays. During the summer months if orders are placed on Thursday or Friday, they will not ship until Monday to avoid packages sitting in the heat over the weekend.
In the summer months (May - September) we ship orders with ice packs and insulation, as necessary. Your chocolate will ship USPS 1-3 day shipping to expedite the shipping time and help prevent melting.
* * * Temperature Restrictions & Warm Weather Shipping Policies * * *
Chocolate starts to melt around 75 degrees F. Due to the sensitive nature of chocolate, in warmer months shipping options are limited in order to expedite shipping and preserve the quality of our products. Please check the tracking on your package and be there to receive it. Even with adequate ice and insulation, if your chocolate is left sitting in the heat on your doorstep for an extended period of time, you may end up with melted chocolate. If you live in an exceptionally hot climate where temperatures are 100+ degrees, you may want to consider waiting until it cools off to order your chocolate, as we cannot guarantee product will not melt.
If you are shipping a gift to someone in the summer months, it may be best to alert them so their chocolate is not sitting on their porch in the sun/heat.
We do our very best to ensure that your chocolate will arrive to you without melting, however, shipping chocolate in the summer is a battle against nature. We are not responsible for melted chocolate and do not offer refunds if this occurs. However, your chocolate is healthy to consume even if melted. You can place it in the refrigerator to get it to harden again, and will taste delicious.
We ship all packages USPS. Your package will ship 2-5 day or 1-3 day shipping based on its size. If you live in a warm/hot area where your chocolate may melt (above 75 degrees F), please choose the $5 ice + insulation shipping option at checkout. Your chocolate will then ship Priority Mail in an insulated box with ice packs. If you do not choose this option, your chocolate will not ship with ice + insulation, so if it is warm where you are shipping to, it may melt.
If you are shipping a gift to someone in a different climate than your own, please check the weather beforehand. Places like Florida, Arizona, California, etc, can be very hot in off-season months. If it is a gift, the recipient may not be there to receive it, which could leave the package sitting in the heat for an extended period of time. Please research the weather and send the tracking number to the recipient if you think their gift may melt.
* We only ship with ice and insulation, as necessary, from May - September, so if you are ordering chocolate to a hot climate outside of that window, be sure to choose the ICE + INSULATION shipping option at checkout and be there when it arrives.*
Once your order's tracking says your package has been delivered to your address there are no refunds or replacements. If you need an alternative shipping carrier please reach out to us at firstname.lastname@example.org.
If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem, we recommend shipping to an address where someone can receive your package. Buddha Chocolate is not responsible for damage or theft incurred after delivery.
Once your order's tracking says your package has been delivered to your address there are no refunds or replacements. Buddha Chocolate is not responsible for lost or stolen packages. If you need an alternative shipping carrier please reach out to us at email@example.com.
Shipping Address Errors
Our shipping program automatically prints your shipping label from the address you enter at checkout. Buddha Chocolate is not responsible for any typos or an address entered incorrectly that results in your package not being delivered. Please check and double check your address to make sure there are no errors. We do not offer refunds or replacements for an incorrect shipping address.
We do not accept returns or exchanges unless the item you purchased has a quality defect that is not the result of the product having been left unattended upon arrival. If you have received an item with a problem, please contact us at firstname.lastname@example.org.
Your chocolate is made to order. All bars have a 1-year "best by" date. Almond butter cups and S'mores cups have a 6 month "best by" date. To extend shelf-life, keep your cups in the fridge.